At Amro Insurance Brokers Limited, we are cognizant of the fact that prompt and efficient service is of paramount importance. We therefore put emphasis on the following aspects:

1. Personnel:
We have a team of highly qualified and experienced staff in all areas of insurance. The staff is well enumerated and therefore highly motivated. The Management regularly organizes technical proficiency courses and
customer care.

2. Risk Management
We also offer in-house training for our clients staff in the area of Risk management, which encompasses the following areas:
a. Risk Identification
b. Risk Measurement
c. Risk Control
d. Risk Financing
e. Risk Management and Control

The above is necessary because, as professional insurance brokers, we are aware that the number, size, and complexity of risks faced by companies and individuals have increased dramatically over recent decades. Our clients have in the past benefited in terms of premium reduction where recommended improvements are implemented.

3. Underwriting Services

To ensure that our clients are efficiently serviced we have a fully-fledged underwriting department under the supervision of an Underwriting Manager. Our Underwriters assist clients to complete and submit relevant underwriting forms and documents to underwriters to ensure accurate and quick documentation.

In addition, the department is subdivided into the following sections to ensure that our clients receive the desired technical and professional services.

a. Motor Department 
b. Technical and Property Department
c. G.P.A and Life Department
d. Medical Department
e. Claims Administration

Prompt and efficient claims service is an ideal concept at Amro Insurance Brokers Limited. In the event of a loss/accident, our technical staff in the claims department will advise the client of the relevant documentation on notification of the accident. This will immediately be reported to the Underwriters by a written report. We have in our employment a technically qualified Engineer, who acts as our Loss Assessor and Adjuster who co-ordinates assessment and negotiation procedures.

The company’s claim turnaround period is 7 to 21 days. The risk management Report will then ensure a return to profitability by improving all pre-loss and post-loss obstacles. In conclusion to ensure continuity of services, we always strive to main personal contacts by regular visits and provision of monthly reports to our client.